Integrated Resources, Inc ( IRI ) | Product Complaint Specialist

Integrated Resources, Inc ( IRI ) • san diego, ca, us • 2d ago

Must Haves:

Minimum 1-3 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience
This is a fully on-site position
This position is open to cover a worker on a leave of absence so currently this will be a firm 6-month position, however, if the candidate shows strength and the budget warrants, they may be considered to extend or convert, however, there is no guarantee.
MUST be strong with Excell, Word, Sharepoint
Knowledge and experience using Electronic Quality Management System (OMNIFY) is helpful but will be taught so not required.
Is this post-market complaint handling - YES
Education - college degree OR experience in complaint handling - both preferred
Is this a drug or medical device product - DEVICE
How many complaints on average per day – 5

Job Description:

Regularly monitors Complaint Handling inbox for new complaints and adverse event reports
Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker
Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc.
Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activities
Performs DHR review for Complaint investigations
Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc.
Creates- log files and attaches to the eQMS and SharePoint Complaint folder
Monitors Handpiece returns inventory and places weekly requests with 3PL for return shipments
Knowledge of QSR’s and their application
Complaint handling experience
Ability to work proactively and cooperatively with managers and operational staff to solve quality problems
Ability to manage multiple responsibilities with a high degree of self-motivation
Good written, oral, and interpersonal English communication skills
Ability to use Microsoft Word and Excel applications

Related Jobs

Uber | Flexible Gig - Drive with Uber

Uber • spring valley, ca, us • 23h ago

23h ago

Milton Hershey School | Houseparents - Relocation to Hershey, PA Required

Milton Hershey School • imperial beach, ca, us • 23h ago

23h ago

Uber | Driver

Uber • lemon grove, ca, us • 23h ago

23h ago

Uline | Territory Sales Manager CA

Uline • chula vista, ca, us • 23h ago

23h ago

Milton Hershey School | Houseparents - Relocation to Hershey, PA Required

Milton Hershey School • la mesa, ca, us • 23h ago

23h ago

Zomedica | Sales Account Manager

Zomedica • san diego, ca, us • 23h ago

23h ago

BGSF | Commercial Property Manager

BGSF • san diego, ca, us • 23h ago

23h ago

NAVWAR | Software Engineer

NAVWAR • san diego county, ca, us • 23h ago

23h ago

Farmers Insurance - Jose Bravo Agency | Insurance Sales Agent

Farmers Insurance - Jose Bravo Agency • san diego, ca, us • 23h ago

23h ago

Root Financial Partners | Financial Advisor

Root Financial Partners • san diego, ca, us • 23h ago

23h ago